Privacy Policy
Your privacy is our priority. This comprehensive policy explains how we collect, use, and protect your personal information.
Information We Collect
1.1 Personal Information
We collect personal information that you voluntarily provide when registering for courses, creating an account, or contacting us. This includes:
- Full name and contact information (email address, phone number)
- Billing address and payment information for course purchases
- Educational background and professional experience when relevant
- Communication preferences and feedback submissions
1.2 Technical Information
Our systems automatically collect technical data to improve user experience, including IP addresses, browser types, device information, operating systems, referring websites, pages viewed, and interaction patterns within our learning platform.
1.3 Learning Analytics
We track course progress, completion rates, quiz scores, assignment submissions, time spent on materials, and learning preferences to personalize your educational experience and improve our curriculum effectiveness.
How We Use Your Information
Educational Services
Deliver course content, track progress, provide certificates, facilitate instructor communication, and personalize learning experiences based on your preferences and performance.
Payment Processing
Process course payments, manage subscriptions, handle refunds, generate invoices, and maintain transaction records for accounting and tax purposes.
Communication
Send course updates, important announcements, technical support responses, marketing communications (with consent), and educational newsletters.
Platform Improvement
Analyze usage patterns, improve course content, enhance user interface design, develop new features, and conduct educational research to better serve our community.
Data Security Measures
Comprehensive Protection
We implement industry-standard security measures including SSL encryption, secure data centers, regular security audits, access controls, and staff training to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
Encryption
256-bit SSL encryption for all data transmission
Secure Storage
Canadian-based secure data centers with redundancy
Access Control
Limited staff access with authentication protocols
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, remember your preferences, analyze site traffic, and provide personalized content. You can control cookie settings through your browser preferences.
Cookie Categories:
Your Privacy Rights
Under Canadian privacy legislation (PIPEDA) and other applicable laws, you have several important rights regarding your personal information:
Access Rights
Request access to your personal data and information about how it's processed
Correction Rights
Request correction of inaccurate or incomplete personal information
Deletion Rights
Request deletion of your personal data under certain circumstances
Opt-out Rights
Withdraw consent for marketing communications and certain data processing
Questions About Your Privacy?
Our privacy team is here to help. Contact us with any questions or concerns about how we handle your personal information.
Email Us
support@myfetch.net
Call Us
+1 647 8271950
Visit Us
281 Cambridge, Ontario, 6704, CA
Policy Updates
We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We will notify you of any material changes via email or through our website. Your continued use of our services after such modifications constitutes acceptance of the updated policy.
Cookie Preferences
We use cookies to enhance your learning experience and analyze site usage for course optimization.